FAQs

Online counseling is a form of therapy conducted through secure video calls, allowing you to connect with a licensed therapist from the comfort of your own home. At Healing Hugs Therapy, we use encrypted platforms to ensure your sessions are private and confidential. Simply schedule your appointment online, receive a secure link, and join your therapist in a safe, supportive virtual space.

Yes! Research consistently shows that online counseling is just as effective as in-person therapy for many mental health concerns. It also offers added flexibility and comfort, allowing you to open up more easily in your own environment.

Booking is easy. Visit our Appointments page, choose your service, select a time that works for you, and complete the booking. You’ll receive a confirmation email with all the details.

We understand things come up. Please let us know at least 24 hours before your appointment if you need to cancel or reschedule. Cancellations made within 24 hours may incur a fee, as stated in our policy.

Absolutely. Your privacy is our top priority. All sessions are conducted on secure, encrypted platforms that comply with GDPR and Sri Lanka’s Personal Data Protection Act. We will never share your information without your consent, except where legally required to prevent harm.

You will be matched with a qualified, experienced therapist who best fits your needs. Our team specializes in areas such as teen therapy, women’s mental health, couples counseling, and more. You can view our professionals on the Meet Your Healing Team page.

Yes. We offer family and couples therapy sessions when suitable and mutually agreed upon. Individual therapy sessions remain confidential unless you choose to share your experience.

Yes, it’s a safe and effective option. Our counselors are trained to work with young people in a supportive, age-appropriate manner. Parental involvement is handled ethically and sensitively.

We accept payments securely via our website using trusted third-party gateways. Payment must be made before your session. We currently support credit/debit cards and other common online payment methods.

Healing Hugs is not an emergency service. If you or someone you know is in immediate danger, please contact emergency services or a local crisis hotline right away. Your safety is the top priority.

Yes. You are welcome to schedule an initial session to see if online therapy — and your therapist — feels right for you. There’s no pressure to commit immediately.

Choose a quiet, private space where you feel comfortable and won’t be interrupted. Make sure your device has a stable internet connection. Feeling nervous is natural — your therapist will guide you through the process gently.